Diploma in Service Management ( DSM)
Entry Qualification:
- Three Passes in the GCE (A/L) Examination or an equivalent examination
or
- Six passes with three credits at the GCE (O/L) Examination or an equivalent examination, and two years working experience with active involvement in related fields
or
- Any other qualification and/or working experience approved by the institute
Course Modules:
- Business Law
- Fundamentals of Marketing
- Interpersonal Relations
- Communication for Businesses Project Report Preparation
- Service Management Practice
- Microeconomics
- Finance & Auditing for Managers
- Service Quality Improvements
- Project (Report and Presentation)