Diploma in Service Management ( DSM)

Entry Qualification:

  • Three Passes in the GCE (A/L) Examination or an equivalent examination
  • Six passes with three credits at the GCE (O/L) Examination or an equivalent examination, and two years working experience with active involvement in related fields
  • Any other qualification and/or working experience approved by the institute

Course Modules:

  • Business Law
  • Fundamentals of Marketing
  • Interpersonal Relations
  • Communication for Businesses Project Report Preparation
  • Service Management Practice
  • Microeconomics
  • Finance & Auditing for Managers
  • Service Quality Improvements
  • Project (Report and Presentation)